We act as a legal partner to businesses operating across online and offline channels, including marketplaces, direct-to-consumer brands, retailers, logistics and last-mile operators, and the investors who finance them. We work closely with our clients’ commercial teams across sectors such as F&B, consumer goods, fashion and automotive, putting the right legal and contractual arrangements in place and providing clear, timely advice as they launch new operations, adapt their business models or address day-to-day operational challenges.

Our work spans the full customer journey, from the terms governing how businesses engage with their customers to the requirements their products must meet before reaching the market. We draft and maintain terms and conditions for websites, apps and marketplaces, ensuring they remain aligned with applicable consumer protection requirements as businesses evolve. We also advise on product conformity and certification, labelling and packaging, and the regulatory requirements for bringing regulated and restricted goods to market. Where licences, permits or other approvals are required, we liaise directly with the relevant authorities and officials, acting as a point of contact for clients throughout the application process and their ongoing regulatory engagements.

Beyond the customer-facing aspects of the business, we advise on the arrangements that underpin the movement of goods from suppliers to end customers. This includes structuring and negotiating distribution, agency, franchise and supply agreements, as well as fulfilment, warehousing, transport and courier arrangements, and advising on applicable import and export requirements.

Where disputes arise with platforms, sellers, suppliers, carriers or customers, we work alongside our dispute resolution team to pursue practical and commercially favorable outcomes, whether through negotiation or formal proceedings.